Quality Management System
INTRODUCTION
Managing and monitoring the quality of the service you are providing is essential good business practice. Quality is established by the standards that you set yourself and by continuously monitoring those standards.
Emcare through a member home has produced a set of manuals that has met with approval
of the CSCI
inspection unit.
Self assessment is perhaps the best way to ensure that standards are being maintained and quickly provides the way to improve or rectify areas that fall below the levels you strive to achieve.
The National Care Standards are an ideal platform on which to build a quality management system and to ensure that all areas of the Standards have been covered this system has been planned with the Care Standards as the base of which the whole system is built.
The Quality Management System consists of four files the first two of which contain all the information needed to operate and control the self assessment process. The third file becomes your particular home's working file and builds up to become a complete record of every aspect of quality management and what needs to be done to ensure full and total compliance.
The fourth file contains a set of policies and procedures which are optional to the system. However, the reference numbers of these policies & procedures are cross referenced into the system via the pink Standards Compliance Cross Reference Charts, so if you wish to substitute your own policies & procedures these need to be allocated the some numbers as the ones included with this system.
In the section Standards Compliance Cross Reference Charts (colour coded
pink) each standard and sub standard is described and then cross referenced to the relevant entry in the Self Assessment Working Documents (colour coded green) and then also links to the required evidence in the form of a policy, procedure or other documentation.
The price for a set of manuals and contact details can be
found on the Publication page.
Training and Information Manuals
A positive contribution to managing a home and codes of good practice for the
well-being of our residents is available through our manuals, these are specific to the
service we provide having been written by our group. They have met with the approval of
the various authorities that we deal with and are available through membership, they
include:
Care Assistant Induction Manual
This is an information handbook describing the process whereby new staff are introduced
into their work environment and helped to settle down quickly and effectively into their
new role.
This manual is supplemented by pamphlets on subjects such as Risk Assessment and care
plans in adult residential homes, a significant advantage is it’s approval as
underpinning knowledge by the NVQ training authority.
The CSCI Care Home Regulations
A manual containing legislative and other optional forms has been written by EMCARE
members as an aid for homes to
meet their legal obligations with regards to the relevant acts of parliament on matters
concerning care. This is provided free and available in electronic
form on the members Intranet pages.
Codes of Good Practice
Booklets published by EMCARE compiled as a result of contributions by residential home
owners who are members of the association. They therefore contain practical guidance on
those aspects of care which are essential for good practice.
EMCARE have made some of the publications generally available to the care industry, a
price list and contact details can be found on the Publication
page.
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