EMCARE is supported by an experienced team of care sector professionals with deep knowledge of services, CQC regulation, safeguarding, operations, governance, workforce issues, provider representation etc.
I.
The EMCARE leadership team.
Chairman / Director
Harj Nanuwa
Harj has over 27 years of hands-on experience in Adult Social Care, including senior management, care home operations and provider representation.
Harj Nanuwa – Chairman & Director
Harj’s career in Adult Social Care spans over 27 years of hands-on experience, beginning with the running of a number of multi-category Residential Care Homes, including Dementia care.
As part of this role, he held Senior Management positions as a Director and Head of Operations and was involved in all aspects of the daily management and operation of care homes, including Safeguarding, Quality Assurance, HR, Accounts, IT and Policies.
In his role as Chairman & Director of EMCARE, Harj has represented the membership over a number of years. His work has included Local Authority Fee Reviews & Contracts, CQC, Covid-19, Digital, DSPT, Workforce, International Recruitment, Trusted Assessors and Training, as well as numerous other local matters.
He is currently part of a number of Boards where he represents the views of EMCARE members and provides feedback to members.
Other current roles include:
CEO of Value Added Business Solutions – a bespoke Business Consultancy supporting Social Care businesses and organisations with advisory, strategy, planning, efficiencies, operations, technology and goals.
Director of RecruitMatch – an Ethical Recruitment Company supporting the Health & Social Care Sector, with a specialism in International Recruitment.
Non-Executive Director of Adept Care Homes.
Executive Officer of NORARCH – the local care association across Northamptonshire.
Treasurer / Director
Kishen Sachdev
Kishen has over 11 years of experience managing care homes and has been involved with EMCARE for a number of years.
Kishen Sachdev – Treasurer & Director
Kishen has been managing care homes for over 11 years and has achieved a number of qualifications and honours including a BA Hons in Business and Finance and Leadership and Management in Health and Social Care Level 4.
Kishen has been involved with EMCARE for a number of years and has helped guide and shape how care is delivered, including assisting with Local Authority Core Agreements, Residential Care Fees and providing support to local care homes.
Kishen is currently one of the Directors of EMCARE and has previously chaired the association.
Director
Jackie Riddett
Jackie has over 30 years’ experience in the family business of running a nursing home and has been involved with EMCARE at Executive Board level for over 20 years.
Jackie Riddett – Director
Jackie has over 30 years’ experience in the family business of running her nursing home in Market Harborough.
As well as currently managing the home, Jackie is a Director of EMCARE. She has been involved with EMCARE at Executive Board level for over 20 years and has previously been the Chairperson.
In her role within EMCARE, she attends a number of forums representing members and the industry, locally and nationally.
Jackie is a qualified RGN and, in addition to this, has a BSc (Hons), MSc and a Law degree (LLB), as well as numerous other qualifications.
She is also a Director of the RNHA and NORARCH and is a member of the Royal College of Nursing Older Peoples Forum.
II.
Executive Board — provider experience at every level.
Executive Officer
Louise Richards
Louise has 25 years’ experience in the Care Sector, with a background in teaching, assessing and managing residential care services.
Louise has 25 years’ experience in the Care Sector.
She has a background in teaching and assessing care qualifications up to and including the Registered Managers Award (L5).
Louise also has a BA Hons degree in Health and Social Care, Level 5 in Leadership and Management and, more recently, Level 5 in End of Life Care.
She currently manages a residential care setting and is the EMCARE Representative for Leicester City Council.
She has also represented EMCARE on the Equipment Policy Board, Adults Safeguarding Board and Pressure Ulcer Ambition Strand.
Executive Officer
Mahesh Pattani
Mahesh has over 15 years’ experience operating care homes and extensive experience in technology and digital transformation.
Mahesh has over 15 years’ experience in operating care homes.
His current role is Managing Director of BestCare Ltd, which he set up in 2004 and which currently owns three care homes — one in Leicester, one in Leicestershire and one in Ellesmere, Shropshire.
His responsibilities include ensuring the care homes operate effectively and efficiently and supporting management and staff to deliver excellent personalised care.
He is responsible for the financial performance of the company and is the Responsible Individual for the CQC.
Mahesh has been an Executive Member of EMCARE for several years and has represented EMCARE on the Leicestershire Safeguarding Board as well as Skills for Care and LSDG.
He has also supported EMCARE’s Annual Conferences through exhibitors, sponsorships and speakers.
Mahesh has over 30 years’ experience in the technology sector, including senior roles with companies such as Nokia and LogicaCMG.
He is passionate about using digital technology in care homes to improve productivity, reduce costs and support high-quality care.
Executive Officer
Katie Wade
Katie has been involved in her family’s care home for over 30 years and has extensive experience in nursing, leadership, regulation and residential care.
Katie has been involved in her family’s care home for over 30 years.
She worked as a carer while she was a teenager and then went on to train as a nurse.
She graduated from De Montfort University with a nursing qualification and spent two years working in the NHS before returning to the care home as Matron, where she continues to be the Registered Manager.
She continued to work as an RGN as bank staff in private hospitals for over 15 years.
Katie has been involved with EMCARE for over 15 years, attending meetings and conferences and is now a member of the Board.
Her knowledge lies in leadership, regulation, funding and residential care.
Katie is also a member of other forums and associations relating to Adult Social Care.
Executive Officer
Jabriel Raja
Jabriel is an experienced care operator with 10 years’ experience managing nursing, residential, dementia and mental health services.
Jabriel Raja is an experienced operator with 10 years’ experience who owns and operates a group of six homes covering Nursing, Residential, Dementia and Mental Health care.
The homes are privately owned and are predominantly based in the Midlands and as far south as West Berkshire.
His main responsibilities include managing finances and operations, growth strategy, recruitment and retention of key staff, procurement and managing and directing the senior leadership team.
As an Executive Member, Jabriel assists the Chair and fellow Executive Members in leading and supporting EMCARE members.
His work includes helping providers ensure compliance, sharing best practice, introducing organisations that may support providers with the day-to-day running of their services and assisting with the organisation of the Annual Conference.
Executive Officer
Anuj Advani
Anuj has over 15 years of experience in Adult Social Care, specialising in learning disabilities, mental health and complex care.
Anuj Advani has over 15 years of experience in Adult Social Care, specialising in learning disabilities, mental health and complex care.
Since becoming Director of BSL Care in 2022, he has combined strong leadership with entrepreneurial drive to strengthen and expand the family-founded organisation.
Guided by the ethos “making the impossible possible”, Anuj is committed to delivering high-quality, person-centred care and building trusted partnerships across health and social care.
His approach reflects both deep-rooted family values and a forward-looking vision for the sector.
Executive Officer
Jasmine Stanhope
Jasmine has worked in Adult Social Care since 2000 and has extensive experience in mental health nursing, leadership, operational management and dementia care.
Jasmine began her journey into Adult Social Care in 2000 as a care assistant.
She went on to study Mental Health Nursing at De Montfort University, qualifying as an RMN in 2006 and later moving into managerial and directorate posts.
Jasmine has experience and qualifications in teaching and assessing, leadership and operational management and specialist dementia care.
She strongly believes in the core values of providing reputable care, robust communication and ensuring that people within care services are treated with respect and compassion by teams that demonstrate real commitment.
Jasmine feels privileged to work alongside people within EMCARE who are passionate about raising the profile and celebrating the successes of the sector.
Executive Officer
Vijay Majithia
Vijay has more than 25 years of experience in the Home Care sector supporting individuals and families across Leicester and Leicestershire.
With more than 25 years of experience in the Home Care sector, Vijay has built a reputation for his commitment to supporting individuals and families across Leicester and Leicestershire.
He works in partnership with Leicester City, Leicestershire County Council and the ICB to deliver compassionate, reliable and person-centred care.
Vijay is passionate about making a difference in people’s lives and ensuring that communities have access to the support they need.
Executive Officer
David Newcombe
David opened Right at Home Loughborough in November 2020, drawn to care by family experience and a desire to work in the community.
David opened Right at Home Loughborough in November 2020 following a corporate career in building products. He was attracted to care partly due to family experience and the desire to work in the community.
He and his team support Charnwood Dementia Engagement and Empowerment Project and Charnwood Dementia Action Group. He is a member of the Leicestershire County Council Diversity in Home Care working group and a founder member of Business Connect InCharnwood.
He joined EMCARE after meeting Harj and Jackie at a Care Management Matters Conference and is on the Executive. He is keen to promote membership to Home Care providers, and firmly believes that in these increasingly challenging times, all Care providers should work in an open and collaborative way.
Executive Officer
Michael Mapfumo Ishemunyoro
An accomplished health and social care leader with over 23 years’ experience, and a founding figure behind Caring Hands Leicester.
Michael Mapfumo Ishemunyoro is an accomplished health and social care leader with over 23 years’ experience in the sector. A founding figure and driving force behind Caring Hands Leicester, he combines strategic vision, operational expertise and an unwavering commitment to person-centred care.
Michael holds a Level 5 qualification in Health and Social Care Management. He spent eight years managing supported living services, promoting independence, choice and inclusion while maintaining robust safeguarding arrangements. Between 2010 and 2020, he held management roles within nursing homes operated by HC-One and Minster Care Group, strengthening his expertise in staff management, service quality, risk assessment and safe, effective care delivery.
In 2020, Michael moved into a full-time leadership role at Caring Hands Leicester as Compliance Manager and Director. He shapes the organisation’s long-term direction, identifies opportunities for growth and ensures services remain responsive to the evolving needs of the people they support.
His knowledge spans safeguarding, Care Quality Commission (CQC) regulations, quality assurance, governance, health and safety, and risk management. He champions a culture of accountability, professional development and continuous improvement.
Michael’s experience supporting adults with learning disabilities has reinforced his belief that everyone deserves to live with dignity, exercise choice and retain independence. He remains committed to building a trusted, forward-looking care organisation, ready to meet the challenges and opportunities ahead.
Legal Partner
Alan Millband
Alan is a solicitor and Partner at Howes Percival LLP specialising in regulatory, health and safety and care-sector law.
Alan Millband is a solicitor and Partner at Howes Percival LLP, one of EMCARE’s strategic legal partners.
Alan specialises in regulatory and health and safety law and has extensive experience advising, assisting and representing clients in the care sector.
His work includes regulatory compliance and legal interpretation, challenging and defending enforcement action including prosecutions, safeguarding advice and management, inquests, disputes with CQC, police cases and judicial review.
He frequently presents on his specialist legal areas and has regularly presented at EMCARE Annual Conferences.
Alan is also a guest university lecturer and co-author and editor of a prominent health and safety law textbook.
His primary responsibility as an advisor to the Executive Board is regulatory compliance and advice on care law and guidance.
Legal Partner
Lisa Botterill
Lisa is a solicitor at Shakespeare Martineau with nearly 20 years of experience advising care home owners and operators.
Lisa Botterill is a solicitor at Shakespeare Martineau with nearly 20 years of experience.
She specialises in working with clients who are buying and selling care homes as well as advising on a wide range of issues faced by care home owners, including problems with service users, commissioners and contractual matters.
Get in touch
Speak to EMCARE.
Whether you are a current member, prospective member or sector partner, our team is here to help.
EMCARE connects with suppliers offering relevant products, services and expertise to care providers across our region. Select a supplier to find out more.
Croner are proud to partner with EMCARE as the one-stop solution for all things care compliance. Our Navigate Care platform is designed to turn your regulatory pressure into operational strength.
The platform includes:
CQC Support – live updates, guidance and structured support that aligns with the latest CQC framework, helping providers prepare confidently for care provision.
Policies & Procedures – over 800 customisable policies and procedures alongside staff monitoring. Stay up to date with the standards expected of care providers, as well as care plans and risk assessments.
Auditing Tools – comprehensive digital audits and mock inspection templates, allowing you to track and monitor compliance in house, whilst leaving an audit trail for the latest Single Assessment Framework inspection method, as well as local inspections.
Staff Training Resources – the latest training modules and resources for you to provide in-house, face-to-face training for your team, alongside certification for care standards 1–16.
HR Compliance – documents and templates, model contracts, salary benchmarking and up-to-date employment law, removing any administrative headaches.
CQC Advice Line – speak to one of our advisors with any live queries. From surprise inspections to disciplinaries, we’re here to advise you along the way.
Whether you’re getting inspection-ready for CQC or onboarding a new recruit, stay up to date with the latest national and CQC regulations and standards.
Supporting providers to deliver the highest standards of care.
Delphi Care Solutions is a specialist regulatory compliance consultancy supporting care and education providers across the UK. Our team includes former CQC inspectors, senior NHS commissioners, registered managers and international nurse practitioners, bringing first-hand sector knowledge and practical solutions.
We offer a full range of support, from crisis and turnaround work to ongoing compliance and quality improvement. Services include CQC consultancy, mock inspections, interim management, serious investigations, governance and policy reviews, and monthly subscription support. Whether maintaining an Outstanding or Good rating, or improving from Requires Improvement or Inadequate, we work alongside providers to deliver measurable results.
With strong relationships across regulators and a network of partners in finance, legal and accountancy, we support the wider business needs of care organisations.
Evaran’s home care management platform, CareLineLive, is trusted by over 650 home care agencies and domiciliary care providers across the UK and Australia. It offers an all-in-one, cloud-based solution covering rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family.
Subscriptions now include MOA Benchmarking, a CQC and CIW compliance tool that adds quality governance capability at no additional cost.
Customers find the comprehensive functionality easy to use thanks to an intuitive user interface, and benefit from excellent day-to-day support, recognised by CareLineLive’s top rating on Trustpilot.
CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR), accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management) and Cyber Essentials Plus, and hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for full data sovereignty.
Founded in 2014 and headquartered in West Sussex with offices in London and Melbourne, CareLineLive received majority investment from technology-focused investment firm Accel-KKR in 2025, becoming part of the Evaran group.
Christie & Co is the market leader in specialist advice and brokerage within the healthcare sector. Our expertise covers agency, brokerage, valuation, consultancy, land and development, and all areas of commercial finance via our partner company, Christie Finance. Our clientele spans the breadth of the market, from large institutional investors and corporate operators to individual home owners.
We are also regulated by RICS (Royal Institution of Chartered Surveyors), so you can be confident that the advice you receive is both professional and accurate.
We are the UK’s most active adviser to the care sector and handle more than 65% of individual care homes sold in the UK.
Whether you are actively considering a sale, planning for the future or curious about current market trends, we’re here to provide you with all the insights and support to make an informed decision about the future of your business.
Our specialist team of health and care insurance experts at TL Dallas have been working within the care sector for over 20 years and understand the unique challenges you face. With wide access to specialist insurers, we can provide a wide range of insurance and risk management options, covering all segments of the health and care industry.
We have an in-house consultancy service to review and advise, as well as providing expert assistance throughout the life of a claim, whether virtually or in person. We can take on the negotiation of your claim directly with your insurer or loss adjusters, and provide a second opinion on a repudiated or unsatisfactory claim outcome. This means taking as much of the hassle away from you as we can and fighting for the best possible settlements.
Borderless is the UK’s leading tech immigration platform, combining advanced technology with a dedicated in-house immigration team. At a time when the care sector depends on international recruitment more than any other industry, Borderless provides the infrastructure, compliance tools and ongoing Home Office support that providers need to recruit sponsored workers safely, efficiently and without risk.
Constantly updating in real time with UKVI policy, Borderless handles the full complexity of the UK immigration system — so care providers can focus on what they do best: delivering outstanding care.
TSG – Trust Solutions Group is made up of Trust Hire Recruitment and Trust Social. We are a recruitment and leadership consultancy focused across three core pillars:
Executive Hiring
Leadership Development
Creative Marketing
See what our clients have to say:
“I can confidently recommend Ben Horn and the team at Trust Hire Recruitment.”
Julia Senah – CEO at Almond Care
“Absolutely, 100%! Trust Hire can genuinely be trusted. The team listens, understands, and delivers exactly what we need.”
Anuj Advani – CEO at BSL
Camascope specialises in eMAR (electronic Medication Administration Records) software, helping care providers replace paper-based medication processes with safer, more efficient digital workflows.
The platform helps care teams save valuable staff time, reduce medication errors and gain better oversight across their organisation. Teams can record medication at the point of care, manage PRNs, complete stock counts and audits, and maintain clear, inspection-ready records.
Managers have real-time visibility of medication rounds, including missed or skipped medications, time-sensitive alerts and audit trails. With offline functionality, medication administration can continue when internet connection is limited or unavailable, while pharmacy, GP and care planning integrations — including Nourish, PCS and Predicaire — help reduce phone calls, duplication and the risk of errors.
The recently launched Camascope ONE is a connected layer of additional control that gives care organisations stronger access management, data control and oversight through features such as Single Sign-On, Active Directory Sync, IP Whitelisting and Data API.
As a PRSB partner, Camascope is committed to supporting interoperability, collaboration and high standards across the care sector. The platform is also ISO 27001 certified and exceeds NHS DSPT standards, giving providers confidence in its approach to information security, data protection and system governance. Working with over 3,500 care organisations and supporting more than 100,000 people in care, Camascope offers a practical, connected solution for providers looking to reduce admin, improve medication safety and strengthen oversight.
If you’ve been feeling the limitations of your current digital system, this is the perfect time to assess whether it is truly serving your complex care needs.
Switching to Cura isn’t just about overcoming the headaches of a system you have outgrown. It’s about equipping your home with a digital system designed specifically to handle the intricacies of complex care.
“Our previous system simply wasn’t designed for the demanding needs of our service users, so it wasn’t the right fit for us. Cura addressed not only the limitations of our previous platform but also offered an unrivalled, straightforward solution for learning disabilities and complex care situations. Cura’s capabilities, such as detailed incident reporting, medication management, behavioural pattern tracking and daily care recording, align perfectly with our needs.”
Chetna Satra – Co-Founder of Optimal Living
We are pleased to introduce Care Launch, the UK’s first full-service marketing partner built exclusively for the care sector.
Based in Northampton, Care Launch works with care home operators and home care providers across the country, helping you attract more private-pay enquiries and fill more beds. As an Associate Supplier, we look forward to supporting EMCARE members and helping to showcase the incredible work you do every day.
Our services include:
Website Design & Development
Enquiry Management
Video & Photography
Search Engine & AI Engine Optimisation (SEO & AEO)
Paid Advertising (PPC)
Social Media Management
Two services we’d particularly highlight for EMCARE members:
Website Development – over 90% of private-pay care seekers now research their options online (Autumna), so your website is often the deciding factor before a family even calls. We build websites designed around how private-pay care seekers search and decide.
Enquiry Management – fast, reassuring answers turn enquiries into move-ins. We mystery shopped over 200 care homes and found 1 in 10 calls went unanswered — every one a lost opportunity. Our Enquiry Management service is built to help you capture every one of those moments.
Capital Allowance Review Service (CARS) helps care home owners, operators and investors unlock significant unclaimed tax relief hidden within their properties.
They do this by identifying qualifying fixtures, construction costs, refurbishments and land remediation opportunities that good accounting routines struggle to identify. The result is reduced corporation tax, cash refunds and stronger long-term financial performance for care home businesses.
As a member of EMCARE, did you know that you and your team have access to FREE CPD-accredited Leadership Workshops and Programmes through the Institute of Health and Social Care Management?
Whether you’re new to leadership or a seasoned pro, this is your chance to build your leadership skills whilst also supporting your professional development.
On paper we’re a full-service law firm, providing legal services to businesses, organisations, government departments, families and people throughout life and in business.
But we offer so much more than that. Expertise, commerciality and relationships are at the very heart of what we do.
We employ more than 900 people, each a specialist in their field, with lawyers and business support working together. Our purpose is clear and our ambitions are unlimited: we want to unlock potential in our people and clients, inspiring confidence, growth and development. We provide creative solutions and advice that help you fulfil your commercial and personal goals.
What is vitally important to us is that we build lasting relationships, championing our clients and providing the best possible business and personal advice. We want to be the advisors who help you drive forward, engage in new ventures, challenge the established way, embrace the new abnormal and take advantage of opportunities.
Even when you think you’ve got it wrestled to the ground and pinned there, life has an unnerving facility for sticking out its tongue and then poking you in the eye.
Staying on top of things that continually wriggle about in that way is part of the ceaseless challenge of life. But it’s easier with a bit of help.
Whether in business or in private affairs, we’re here to help you plan for the expected and the unexpected, so you’re ready for it, rather than simply reacting when it happens.
By thinking about and planning for a wide range of possibilities and having all your legal questions answered, you become more resilient, able to face the future with increasing confidence.
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